Refund Policy
Cancellation
You may cancel your order within 48 hours of placing it. Please allow 3–5 business days for the refund to be processed back to your original form of payment.
Orders that have already been dispatched cannot be cancelled and must follow the return policy below.
Returns
Our return policy lasts 7 days from the date of delivery. If 7 days have passed since your item was delivered, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return:
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The item must be unused
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The item must be in the same condition that you received it
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The item must be in the original packaging
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Proof of purchase (receipt or order confirmation) is required
Please do not send your purchase back to the manufacturer.
Restocking Fee
All approved returns and exchanges are subject to a 20% restocking fee, calculated based on the original purchase price of the item.
Shipping / Delivery Fees
Original shipping/delivery fees are non-refundable.
Customers are responsible for all return shipping costs.
Non-Returnable Items
Certain items cannot be returned, including:
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Items that are damaged or missing parts for reasons not due to our error
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Items returned more than 30 days after delivery
Partial Refunds (If Applicable)
Partial refunds may be granted in the following situations:
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Any item not in its original condition
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Items damaged or missing parts not due to our error
Refunds (If Applicable)
Once your return is received and inspected, we will notify you via email that we have received your returned item.
We will then inform you whether your refund has been approved or rejected.
If approved:
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The refund will be processed minus the 20% restocking fee
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Original shipping/delivery fees will not be refunded
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The remaining balance will be credited to your original method of payment within a reasonable number of business days
Late or Missing Refunds
If you have not received your refund:
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Check your bank account again
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Contact your credit card provider (processing times may vary)
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Contact your bank
If you have completed these steps and still have not received your refund, please contact us at:
Sale Items
Only regular-priced items may be refunded. Sale items are final sale and cannot be refunded.
Exchanges
We only replace items if they are defective or damaged.
If you receive a damaged or defective product, you must contact us within 72 hours of delivery at:
Approved exchanges are subject to a 20% restocking fee if the exchange is not due to a defect or our error.
Customers are responsible for any price differences and applicable shipping costs.
Gifts
If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of the item (less applicable restocking fees, if any).
If the item was not marked as a gift, the refund will be issued to the original purchaser.
Return Shipping
To initiate a return, please email:
Customers are responsible for return shipping costs.
Shipping costs are non-refundable.
If you are returning an item valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.