Refund policy
ORDER CANCELLATION
You may cancel your order within 48 hours of placing it for a full refund. Please allow 3–5 business days for the refund to reach your original payment method. Orders that have already been dispatched cannot be cancelled and are covered by the return policy below.
7-DAY RETURNS
We accept change-of-mind returns within 7 days of delivery. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging. Proof of purchase (receipt or order confirmation) is required.
To start a return, please contact us first at info@aussiechair.com.au — items sent back without an approved return request will not be accepted. Approved returns are sent to: 11/46-50 Wellington Rd, South Granville NSW 2142, Australia.
RETURN COSTS
- Approved change-of-mind returns and exchanges are subject to a restocking fee of 20% of the item's purchase price.
- Return shipping is arranged and paid for by the customer. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
- Original shipping/delivery fees are non-refundable.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order on delivery. If an item arrives damaged, defective, or is not what you ordered, contact us within 72 hours at info@aussiechair.com.au with photos of the packaging and product, and note any visible transit damage on the delivery consignment note before signing (see our Shipping Policy). We will arrange a repair, replacement or other remedy in accordance with the Australian Consumer Law. The restocking fee does not apply where a return is due to a defect or our error.
NON-RETURNABLE ITEMS
- Items damaged or missing parts for reasons not due to our error
- Items returned more than 7 days after delivery
- Sale items and gift cards (final sale)
PARTIAL REFUNDS
Partial refunds may be granted for items returned not in their original condition, or with damage or missing parts not due to our error.
REFUND PROCESSING
Once your return is received and inspected, we will email you the outcome. Approved refunds are processed to your original payment method, minus the 20% restocking fee, within 10 business days. If more than 15 business days have passed since approval, please contact us at info@aussiechair.com.au.
EXCHANGES
Approved exchanges follow the same conditions as returns; the 20% restocking fee applies unless the exchange is due to a defect or our error. Customers are responsible for any price difference and applicable shipping costs.
YOUR CONSUMER RIGHTS
This policy applies to purchases delivered within Australia and New Zealand. Nothing in this policy limits your rights under the Australian Consumer Law or, for New Zealand customers, the Consumer Guarantees Act.