Shipping Policy

Shipping Policy – Large & High-Value Furniture

We ship large furniture items (including office chairs and related products) within Australia and selected international destinations.

Shipping fees are calculated at checkout based on delivery location, access requirements, and freight carrier rates.

Order Processing

Orders are typically processed within 3–5 business days.

Custom configurations, bulk orders, or back-ordered products may require additional preparation time. Estimated dispatch timelines will be communicated where applicable.

Delivery Timeframes

After dispatch, delivery typically occurs within:

Metro Areas: 1–3 business days
Regional Areas: 5–10 business days

Remote or international deliveries may require additional time.

Please note that public holidays, carrier delays, customs processing, and weather events may affect delivery timeframes.

Delivery dates are estimates only and are not guaranteed.

Freight Delivery Conditions (Important)

Due to the size and value of our products:

Deliveries are kerbside / ground-floor only unless otherwise arranged.
Customers are responsible for ensuring safe and reasonable access.
Additional charges may apply for stairs, lifts, difficult access, or re-delivery.

If no one is available to accept delivery, re-delivery fees may apply.

Signature on Delivery

All high-value furniture shipments may require signature upon delivery.

If you authorize the carrier to leave the goods without a signature, you accept full responsibility for the parcel once marked as delivered.

Inspection Upon Delivery (Critical)

You must inspect the packaging and goods at the time of delivery.

If there is visible damage:

Note the damage on the delivery consignment note before signing.
Take clear photographs of the packaging and product.
Notify us within 48 hours at orders@aussiechair.com.au.

Failure to report transit damage within 48 hours may affect our ability to lodge a freight claim.

This does not limit your rights under Australian Consumer Law.

Transit Damage

If goods arrive damaged in transit:

We will arrange repair, replacement, or remedy in accordance with Australian Consumer Law.
Damage claims must include photographs and delivery documentation.

Do not dispose of packaging until the claim is resolved.

Incorrect Address

Customers are responsible for ensuring delivery details are correct.

If a shipment is returned due to incorrect address, refusal, or failed delivery:

Return freight and re-delivery fees will apply.
Original shipping fees are non-refundable.

Lost Shipments

If tracking confirms delivery (including signed delivery), responsibility transfers to the customer.

If tracking shows the item has not been delivered:

We will open a formal investigation with the carrier.
Resolution may take 5–10 business days depending on the freight provider.

Split Shipments / Back Orders

If your order contains back-ordered items:

Available items may be shipped first.
Remaining items will ship when stock arrives.

You will receive tracking information for each shipment.

Liability & Consumer Guarantees

Nothing in this policy excludes, restricts, or modifies any rights you may have under the Australian Consumer Law.

Where goods are faulty, damaged, or not as described, we will provide a remedy consistent with ACL requirements.